Structure Fire - 911 Call Taker Training Scenario
High stakes, fast moving fire environment where the caller may be inside the structure, outside watching it burn, or trying to rescue someone still trapped.
Training Objectives
- Confirm a burning structure with life hazard as early as possible.
- Determine occupancy, trapped victims, and safest exit routes.
- Keep caller and others from re entering a dangerous structure.
- Capture critical details for fire response and water supply needs.
Sample Call Transcript
CALL TAKER: 911, what is the address of the fire
CALLER: It is 901 Cedar Street, the house is on fire, it is my neighbors house.
CALL TAKER: 901 Cedar Street, what city
CALLER: Franklin.
CALL TAKER: Tell me exactly what is burning.
CALLER: The whole front of the house, flames are coming out the windows.
CALL TAKER: Do you know if anyone is inside the house right now
CALLER: I think their little boy is still inside, I do not see him out here.
CALL TAKER: Do not go back into the house. Fire crews are on the way.
CALL TAKER: Can you see any vehicles in the driveway that belong to the family
CALLER: Yes, both of their cars are in the driveway.
CALL TAKER: Stay at a safe distance and watch for them coming out any doors or windows. If you see them, let me know which side of the house.
Key Learning Points
- Identifying a working structure fire with possible victims trapped.
- Preventing callers or neighbors from re entering burning buildings.
- Collecting occupancy and access information for arriving crews.
- Using callers as eyes at a safe distance, not as rescuers.
Run The Structure Fire Simulation
In VoiceDispatch Labs, structure fire calls can involve occupied homes, apartments, or commercial buildings with changing conditions every run.
Launch Structure Fire Simulation